We do our best quality control to check all orders before printing and shipping. However, sometimes orders slip past that have sew issues, print errors, etc.
In those cases, we will send a replacement of the same or equal value item.
For special event orders online–such as softball tournament shirts, swim meet shirts, etc,–those items cannot be refunded after completion–even in the event of a rainout or event postponement. We do our best to quickly fulfill items as they come in. If you are able to reach us before order completion, we will work with you on a cancellation of a special event item….but once the order has been processed complete, we will ship the item.
Any questions should be directed to firstname.lastname@example.org for further clarification, if necessary.